Ref: AISC, 2022
According to the Tourism, Travel and Hospitality IRC’s 2019 Skills Forecast, the top priority skills in the Tourism, Travel and Hospitality industry (inclusive of the Hospitality sector) are:
- Teamwork and communication
- Resilience, stress tolerance, and adaptability
In addition to these priority skills, the job vacancy data shows that communication is the top generic skill in demand by employers in the Hospitality industry.
The Tourism, Travel and Hospitality IRC’s 2019 Skills Forecast also highlighted that Waiters were one of the top growth roles for the industry, with it estimated that an additional 21,800 workers would be needed to fill this type of role by 2023.
According to the Skills Priority List: June 2021, occupations in national shortage with an estimated strong future demand related to the hospitality sector include Baker, Pastrycook, Chef, and Cook. The occupations of Bar Attendant, Barista, Gaming Worker, Hotel Service Manager, and Waiter are listed as not currently in national shortage, but also have a strong future demand.
Program enrolments in Hospitality-related qualifications declined to 96,850 in 2020, after a slight increase to 102,260 in 2019 following three years of declines from a peak of 116,030 in 2016. Project completions peaked at 37,750 in 2017 before declining steadily to 29,120 in 2020.
The majority of the training was at the certificate II (37%), certificate III (30%) or diploma or higher (22%) level, and predominantly took place within the Certificate I & II in Hospitality (44%) and Certificate III & IV in Hospitality (35%), with the remainder within the Hospitality Management (Diploma & Advanced Diploma). The main intended occupations were Hospitality Workers, Accommodation, and Hospitality Managers.
Close to 62% of all training was delivered by private training providers, with a smaller proportion delivered by schools (18%) and TAFE institutes (14%). There were some variations between qualifications, including schools delivering 41% of training for Certificates I & II in Hospitality. Almost 59% of all training was Commonwealth and state government-funded, with the remaining split between international fee for service (22%) and domestic fee for service (19%).
Almost half of all training was undertaken by students residing in either Queensland (26%) or New South Wales (22%), followed by overseas (20%) and Victoria (11%). The training was predominantly delivered in Queensland (29%), New South Wales (27%), Victoria (20%), and Western Australia (13%).