Student Welfare and Support

Mervic College’s Student Welfare Committee and the team of student support and welfare staff in the Student Services Department provide assistance and support services to international and domestic students on a range of matters including general welfare and coping with change in lifestyle. Our student welfare and counselling staff offer confidential support services and external referrals, where necessary.

Student Welfare and Support

The Student Welfare Committee consists of dedicated teams that focus on the services available to assist students with their various issues, queries and concerns, which include but are not limited to financial difficulties, health, visas, lifestyle changes and homesickness. If professional services are required, such as psychological services, the student support and welfare counsellors will refer to the appropriate services. The Committee are available as an on-campus dedicated team to support students and help with their needs. Where required, the Committee will refer matters to the dedicated student services department who will assist students directly through their student support and welfare counsellors.

Committee Members

  • Group General Manager
  • Quality Assurance Manager
  • Student Services Coordinator
  • Sales & Marketing Coordinator
  • EA to the CEO
  • Communications Coordinator
  • Accounts Receivable Officer
  • HR Officer
  • Hobart Committee Representative

How to Make an Appointment

To speak with our onsite student support and welfare officers in Melbourne, make a booking through Reception call  (03) 9939 6691 / 1300 198 500  or email studentsupport@merviccollege.edu.au.

If you require psychological services, our counsellors will refer you to an appropriate service.

In Case of Emergency

To contact the police, fire or ambulance in an emergency, call Triple Zero (000) from any telephone in Australia. Calls are free. What is an emergency?

Discrimination, including discrimination based on age, race or ethnicity, refugee status, disability, sex is unlawful and is not tolerated at Mervic College Australia. Discrimination and assault, including sexual assault, should be reported immediately.

Weekends and After Hours Contact Information

For after-hours contact, students may contact:

Melbourne Campus
Tel: 1300 198 500 /(03) 9939 6691  Email: studentsupport@merviccollege.edu.au

Confidentiality

Students can feel comfortable speaking with our staff in confidence. We want students to feel comfortable, secure and healthy during their time here at Mervic College Australia and beyond. Students may contact Mervic College with concerns, feedback or complaints in confidence. Mervic College takes privacy very seriously and is committed to protecting students’ privacy. This includes personal, health, financial and other confidential information, which is necessary for Mervic College Australia to carry out its functions, including supporting students in times of crisis.

 

Support Services

Helpful Contacts (Melbourne)

Fire, Ambulance, Police (Life-Threatening Emergencies)
Tel: 000

Hospitals and Medical Issues The Alfred
Tel: (03) 9076 2000

Austin Hospital
Tel: (03) 9496 5000

Royal Children’s Hospital
Tel: (03) 9345 5522

Royal Women’s Hospital
Tel: (03) 8345 2000

Royal Melbourne Hospital
Tel: (03) 9342 7000

St Vincent’s Hospital
Tel: (03) 9411 7111

Refer to Yellow Pages at www.yellowpages.com.au for services near you.

The National Translating and Interpreting Service
Tel: 131 450

Life Line (24 hour Counselling Services)
Tel: 131 114

Study in Australia
Web: www.studyinaustralia.gov.au

Youth Central
Web: www.youthcentral.vic.gov.au

Helpful Contacts (Hobart)

Fire, Ambulance, Police (Life-Threatening Emergencies)
Tel: 000

Tasmania Police (Missing Persons)
Tel: 131 444

Service Tasmania (Tasmanian Government Services and information)
Tel: 1300 13 55 13, +61 3 6169 9017 (Overseas)
Web: www.services.tas.gov.au

TASWater (Water and Sewer Emergencies)
Tel: 136 992
Web: www.taswater.com.au

Tas Gas (Gas Emergency)
Tel: 1802 438 427
Web: www.tasgas.com.au

Aurora Energy:
Tel: 13 2004 (Power Outage)
Tel: 18 02111 (Gas Emergency)
Web: www.auroraenergy.com.au

Other Support Services

The following support services are free. They are able to provide you with referrals to help you deal with the issue you are facing.

Lifeline (24 hour counselling service)
Tel: 13 11 14
Web: www.lifeline.org.au

Mensline Australia
Tel: 1300 78 99 78
Web: www.mensline.org.au

Griefline (Telephone Counselling Service)
Tel: 1300 845 745 (12:00 noon – 3:00 am, 7 days a week)

Crisis Help
Tel: 1800 627 727

Direct Line (Drug and Alcohol Use)
Tel: 1800 888 236

Crisis Contact Service (Homelessness Help Services)
Tel: 1800 627 727

Safe Steps (Family Violence Response Centre)
Tel: 1800 015 188

Gambling Help Online
Tel: 1800 858 858

Medical Services and Healthcare

Maintaining private health insurance is a visa requirement for international students. Mervic College Australia can organise overseas student health cover (OSHC) for international students; the health fund we use is Allianz. We can also transfer your existing health cover to Allianz, if you prefer.

Allianz benefits:

  • 24/7 phone support: 1800 814 718
  • Interpreters available
  • health system guidance
  • iPhone app – find a nearby doctor using GPS

For more information, ask our Student Services team at Reception on Level 2 or call 8639 9000.

Local Doctors

Doctors in Australian are called “GPs,” or general medical practitioners. GPs see patients for basic health conditions and provide referrals to specialists for more complex health issues.

National Health Services Directory (NHSD) by Healthdirect Australia
Tel: 1300 135 513, 1800 022 222

www.myhospitals.gov.au

www.dhhs.tas.gov.au

www.healthdirect.gov.au

Royal Hobart Hospital
Tel: (03) 6166 8308

Hobart Private Hospital
Tel: (03) 6214 3000

Calvary Lenah Valley Hospital – Calvary Health Care
Tel: (03) 6278 5333

St Helen’s Private Hospital
Tel: (03) 6221 6444

Argyle Medical General Practice
Tel: (03) 6238 8222, 1800 022 222 (After Hours)

North Hobart Medical Centre (Health Direct)
Tel: (03) 6231 0318

City Doctors & Travel Clinic
Tel: (03) 6231 3003

Collins Street General Practice
Tel: (03) 6223 3355

Davey Street Medical Centre
Tel: (03) 6223 6223

Wellness Medical
Tel: (03) 6231 1555

Solicitors/Lawyers

Resolution Institute
Freecall: 1800 651 650
Web: www.iama.org.au

Victoria Legal Aid
Web: www.legalaid.vic.gov.au

Places of Worship

Australian Churches
Web: www.australianchurches.net

Living in Melbourne (Mosques)
Web: www.living-in-melbourne.com/muslims-mosquesinmelbourne.html

Hindu Council of Australia
Web: www.hinducouncil.com.au

Jewish Australia
Web: www.jewishaustralia.com/prayer.htm

Accommodation

Personal Support Services

The following support services are free. They are able to provide you with immediate telephone-based counselling and further referrals to help you deal with your issue.

Be advised that 1300 numbers incur a local call cost. 1800 numbers are free calls.

Sexual Assault and Sexual Harassment

Eastern Domestic Violence Service (EDVOS)
Specialist family violence service in Melbourne’s eastern metropolitan region
Tel: (03) 9259 4200
Web: www.edvos.org.au

Victorian Sexual Assault Crisis Line
Confidential crisis counselling outside business hours
Tel: 1800 806 292

National Sexual Assault and Domestic Violence Service (1300 RESPECT)
24/7 phone and online counselling service for victims of family violence
Tel: 1800 737 732
Web: www.1800respect.org.au

Safe Steps Family Violence Response Centre
Provides telephone crisis counselling, refuge referral and emergency accommodation within Victoria
Tel: 1800 015 188
Email: safesteps@safesteps.org.au
Web: www.safesteps.org.au/

Men’s Referral Service (No to Violence)
Advice and support for men concerned about their anger or violence towards their family
Tel: 1300 766 491
Web: ntvmrs.org.au

Other Support Services

The following support services are free. They are able to provide you with referrals to help you deal with the issue you are facing.

Lifeline (24 hour counselling service)
Tel: 13 11 14
Web: www.lifeline.org.au

Mensline Australia
Tel: 1300 78 99 78
Web: www.mensline.org.au

Griefline (Telephone Counselling Service)
Tel: 1300 845 745 (12:00 noon – 3:00 am, 7 days a week)

Crisis Help
Tel: 1800 627 727

Direct Line (Drug and Alcohol Use)
Tel: 1800 888 236

Crisis Contact Service (Homelessness Help Services)
Tel: 1800 627 727

Safe Steps (Family Violence Response Centre)
Tel: 1800 015 188

Gambling Help Online
Tel: 1800 858 858

Student Resources for International Students

What’s On?

Through our website and social media, we keep you posted on all the exciting, student-relevant activities happening in and around Melbourne.

Study Melbourne Student Centre

International students can take advantage of the Study Melbourne Student Centre (SMSC), a one-stop shop for all international student queries and concerns that is run by the Victorian Government.

Located at 599 Bourke Street, Melbourne, SMSC is a point of contact and referral where international students have access to a range of information about health matters, general wellbeing, legal services, accommodation, financial management, and safety. The center offers professional support and referrals to local services and community resources, crisis intervention, case work assessment, and support in emergency situations.

Visit www.studymelbourne.vic.gov.au to find out the latest news about student life and events in Melbourne. You can email them: info@studymelbourne.vic.gov.au or call 1800 056 449.

Living in Melbourne

Living in Melbourne

Moving to a new country is an exciting, life-changing experience. Melbourne has been named world’s most liveable city four years in a row by the Economist Intelligence Unit’s liveability survey of 140 cities, scoring a perfect rating for healthcare, education and infrastructure.